Return Procedure for Goods Purchased
If you are not completely happy with your purchase, for whatever reason, you may return it within 7 days of receiving your order for a refund / exchange or credit note, less deductions for postage and packaging, if the item has been sent to you. PLEASE NOTE GOODS WHICH HAVE TO BE MADE TO ORDER ARE NON-RETURNABLE. WE ONLY OFFER AN EXCHANGE OR REFUND ON OUR SAMPLE SALE DRESSES FOR SALE.
We require all items to be returned in person or via consigned goods, special delivery or recorded delivery. We do not take any responsibility items that are not delivered and request that you contact Royal Mail or a Courier directly.
Please contact us to tell us you are returning your order, by: telephone on 01962 849797 or by email firstname.lastname@example.org
For online purchases, please complete and enclose the returns form sent with the goods. A refund will be made in the same form as payment was received.
All items must be returned unworn, unsoiled, undamaged and unaltered with original hanging straps, labels still attached and uncut, hangers, and protective covering where applicable. Failure to do so will result in the item being returned to you or a 20% administration charge deducted from your refund. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition (e.g. torn, stained, streaked) are not refundable. Please treat the returned item with the same care in which you received it.