DO I HAVE TO BOOK AN APPOINTMENT?
Yes please. It's important that we know you are coming so we can ensure you have the best possible experience in our boutique. We want to be prepared for you and your guests so do call, email or fill our the book an appointment form and we'll arrange that for you.
DO YOU CHARGE FOR APPOINTMENTS?
As with most designer luxury boutiques we charge a small consultation fee of £25 for our Saturday appointments. This is then fully refunded against your dress purchase or if you don't find a dress with us then you can use the £25 towards any accessories. You have 6 months from the date of your appointment to use your £25 credit. With regard to cancellation, as long as you cancel your appointment within 48 hours of your appointment time you can receive a refund. Weekday appointments are complimentary.
HOW LONG DOES MY APPOINTMENT LAST?
We book out one and a half hours, you don't have to use all of that time. If you need more time then it's good to book a second follow up appointment to help make your decision, any follow up appointment is complimentary. Midweek appointments are longer and can be two hours if you request, which is nice if you would like more time to choose your gown.
CAN I TAKE PHOTOGRAPHS?
We totally understand the reasons why you may wish to have a picture taken when trying on dresses. At Exquisite our policy is that you don't take photo's throughout the appointment, as the main aim initially must be to focus on trying on dresses and seeing what you like instinctively. If at the end of the appointment you are stuck between a couple of dresses and simply can't make a decision then we can put the dresses back on and take some pictures then. Please can you kindly inform your guests also of our policy, taking lots of pictures throughout can waste a lot of valuable appointment time.
HOW MANY PEOPLE CAN I BRING WITH ME?
We wish to make your appointments with us as relaxing, enjoyable and as productive as possible. Therefore we ask that you bring no more than 2-3 guests with you. We find that number gives a well balanced level of feedback without being overwhelming. We love children however we recommend that if at all possible you do not bring them with you. We understand that childcare for newborns can often be challenging and so please do ask us if you do need to bring a young baby and we can arrange a suitable time of day for your appointment. This may be more suited to a weekday appointment when we can create a more calming environment for the little one.
DO I HAVE TO MAKE AN APPOINTMENT IF I WISH TO VIEW BRIDESMAIDS AND ACCESSORIES?
Yes please, we are a By Appointment Only boutique, so if you arrive without an appointment we can't guarantee that we can see you. We will always try if we have availability, but to be safe it's much better to book ahead. We only have a very small range of Bridesmaids dresses so always worth calling ahead and having a chat to see what we have first.
WHAT SHOULD I WEAR?
We suggest you wear some nude seam free underwear. Wedding dresses can be tricky to handle so we'll often by up close and personal and in the fitting room with you! So you may feel more comfortable wearing something more conservative! Bra wise - a good bra with straps is best to ensure a good shape under the dresses. We do have shoes that you can wear instore in a size 4-8 however we find that brides are most comfortable when they bring their own pair of strappy sandals, heels or stylish flats - whatever your shoe poison - bring it with you. As you'll be able to clearly envisage how you feel on the day!
DO I HAVE TO SELECT DRESSES TO TRY WHEN I COME?
Our team has years of experience in styling and dressing brides and we know our collection of gowns very well. So to ensure you try on the best options we will select and advise which gowns we think you should try, so there's no pressure on you. Don't be afraid to try something that you don't like on the hanger, if we suggest it, it's because we know it could be a great dress on you. It's always nice for you to have a browse first when you arrive in store and see if there's a particular dress that stands out as your first one to try. From that point onwards leave it to us to help and guide you, you are in safe and stylish hands!
WHAT DESIGNERS DO YOU CARRY AND WHAT PRICEPOINT ARE THEY?
We carry a range of renowned bridal designers with an entry pricepoint of £800 going up to £4500. It is really important that you have a good browse through our website before you visit. Each and every dress we carry in store is on our website and when you click on a particular dress we also show the price. We feel it is really important to be transparent and show you the price of each and every dress we carry before you visit. If your budget is £1000, then make sure you like the range of styles we have in store in that price range. Likewise if you wish you spend £4500 then ensure we have enough styles in store that you are excited to try. Please have a think about your budget before you visit us as this does help us to choose the best dress for you.
HOW MANY BRIDAL BOUTIQUES SHOULD I VISIT?
This is up to you. We choose a range of designs in order to ensure that by visiting us alone you'll find a dress. We understand this may not always be the case and that you want to visit more than one boutique so our best advice to you is to choose a maximum of 3 boutiques to visit. Choose those boutiques wisely and ensure they have designers you like and price ranges you like and also that they are conveniently located for you as you'll have to return for 3 or 4 fittings once you have chosen your dress. The team at the boutique are important too, make sure you like us as you'll have to spend a lot of your wedding journey with us! Most luxury boutiques do now charge for Saturday appointment's, and this is a good thing for you. By choosing boutiques that charge for appointments you know that you are 100% guaranteed a one to one personal and luxury experience with extremley knowledgeable staff and that has the sole aim of helping you to find your wedding dress. Naturally the latter is only relevant if you are visiting on a Saturday - weekday appointments are always complimentary.
DO YOU CARRY BRIDESMAIDS?
Yes we do. For Bridesmaids we carry Maids to Measure & Ghost (priced £175-£240). We are no longer a stockist of Twobirds Bridesmaids but we do have some samples in our sale so please do ask us about those. Saturday bridesmaids appointment are chargeable at £25 and so it is worth calling us to ensure we have the range you are looking for before booking.
HOW LONG DOES A WEDDING DRESS TAKE TO PRODUCE AND WHEN SHOULD I ORDER?
The answer to this question does vary depending on the designer and their timescales. Our wonderful can produce some dresses in 6 weeks, in the case of a rush but most take 20-24 weeks. The ideal scenario would be that you order your dress 8-12 months before your wedding date. This then allows for production time, delivery time, alterations time and collection. When you order your dress we plot you into our alteration schedule and you have increased flexibility as to when your alterations will take place. I would say our main advice is that once you start shopping for your dress ensure you are ready to order, as if you find 'The One' you should just go for it. There is no point in shopping around and trying if you aren't ready to buy as you may end up just repeating yourself. If you are a 'rush' bride (have less than 4 months until your wedding date) then call us beforehand so we can plan and let you know what designers you'll have access to.
DO I ORDER A STANDARD SIZE DRESS OR ARE THEY MADE TO MEASURE?
To clarify first of all, every dress ordered through us is made especially for you. The designers don't carry stock, they only make a dress once they receive an order. So either way you are getting what is known in the industry as 'Pret-a-Couture'. The only exception to this rule is if you are a 'rush' bride and designers such as Catherine Deane & Jenny Packham do hold stock of a few styles, but these are strictly reserved for those whose wedding dates are very soon. When you order we take your measurements and then order the correct standard size reflecting those measurements. We can then give you a guide on how the dress will fit when it arrives and what alterations might be needed. You can order a dress with a full Made to Measure service, however this is an additional cost.
ARE ALTERATIONS AN ADDITIONAL COST?
Yes. We recommend you budget £300-£350 for alterations on bridal gowns, and we can give you a more affirmed quote when we measure you. All alterations are carried out in house at our boutique with our seamstress Anna and a member of the Exquisite styling team.
HOW DO WE GET TO YOU?
Exquisite Bridal Couture is based at 6 Walcote Place, Winchester, SO23 9AP. Walcote Place is situated just off the High Street in the centre of Winchester. Look out for the Man on a Horse Statue & Cotes Brasserie and we are across the road from there. The nearest Car Park is Tower Street (postcode SO23 8TA). This car park normally has spaces on a Saturday, but midweek is very busy and so we suggest in the week you use city centre car parks such as The Brooks Shopping Centre, St Peters or Chesil Street Car Park. During the Christmas period parking in Winchester becomes more challenging and so we do then advise you of other options. By train it is very easy as we are no more than a 5 minute walk from the train station. Winchester is a very well connected train stations with trains coming from London Waterloo.
WHAT IF I NEED TO CANCEL MY PAID FOR SATURDAY APPOINTMENT - WILL I GET A REFUND?
If you cancel your appointment with more than 48 hours notice then you will receive a refund. For example if your appointment was scheduled for 10am on Saturday, then you need to let us know before 10am on Thursday. There are no refunds given for cancellations with less than 48 hours notice or no-shows on the day.
HOW DO I PAY FOR MY SATURDAY APPOINTMENT?
You can call us on 01962 849797 to pay by card or alteratively you can pay via bank transfer (details below).
Account Number: 29071607 Sort Code: 60-19-26 Bank: Natwest - Exquisite Bridal Couture Ltd. Reference: Your name
Once you have paid we will post you your receipt along with written confirmation of your appointment.
Thank you for taking the time to read our FAQ's - if you still have questions that need an answer then please don't hesitate to contact us on 01962 849797 or by email firstname.lastname@example.org
Team Exquisite xx