DO I HAVE TO BOOK AN APPOINTMENT?
Yes please. It's important that we know you are coming so we can ensure you have the best possible experience in our boutique. We want to be prepared for you and your guests so do call, email or fill our the book an appointment form and we'll arrange that for you. Your appointment is also known as a Bridal Styling Session.
DO YOU CHARGE FOR APPOINTMENTS?
As with most designer luxury boutiques we charge a small consultation fee of £30 for our Saturday Bridal Styling Sessions. This is then fully redeemable against your dress purchase or if you don't find a dress with us then you can use the £30 towards any accessories. You have 6 months from the date of your appointment to use your £30 credit. With regard to cancellation, as long as you cancel your appointment within 48 hours of your appointment time you can receive a refund. Weekday appointments are complimentary. The £30 Saturday Charge is also in place on bank holidays if we are open.
HOW LONG DOES MY APPOINTMENT LAST?
We book out one and a half hours, you don't have to use all of that time. If you need more time then it's good to book a second follow up appointment to help make your decision, any follow up appointment is complimentary. Midweek appointments are longer and can be two hours if you request, which is nice if you would like more time to choose your gown.
CAN I TAKE PHOTOGRAPHS?
We know and understand the reasons why you wish to take photographs, however we kindly ask you and your guests to refrain from taking pictures throuhgout the session as this can waste time and trust us, it doesn't always help. Live in the moment, feel the vibe of the dress, feel the emotions and they'll guide you to the right dress!
HOW MANY PEOPLE CAN I BRING WITH ME?
We wish to make your appointments with us as relaxing, enjoyable and as productive as possible. Therefore we ask that you bring no more than 2-3 guests with you. We find that number gives a well balanced level of feedback without being overwhelming. We love children however we recommend that if at all possible you do not bring them with you. We understand that childcare for newborns can often be challenging and so please do ask us if you do need to bring a young baby and we can arrange a suitable time of day for your appointment. This may be more suited to a weekday appointment when we can create a more calming environment for the little one.
WHAT SHOULD I WEAR?
We suggest you wear some nude seam free underwear. Wedding dresses can be tricky to handle so we'll often by up close and personal and in the fitting room with you! So you may feel more comfortable wearing something more conservative! Bra wise - a good bra with straps is best to ensure a good shape under the dresses. We do have shoes that you can wear instore in a size 4-8 however we find that brides are most comfortable when they bring their own pair of strappy sandals, heels or stylish flats - whatever your shoe poison - bring it with you. As you'll be able to clearly envisage how you feel on the day!
DO I HAVE TO SELECT DRESSES TO TRY WHEN I COME?
Our team has years of experience in styling and dressing brides and we know our collection of gowns very well. So to ensure you try on the best options we will select and advise which gowns we think you should try, so there's no pressure on you. Don't be afraid to try something that you don't like on the hanger, if we suggest it, it's because we know it could be a great dress on you. It's always nice for you to have a browse first when you arrive in store and see if there's a particular dress that stands out as your first one to try. From that point onwards leave it to us to help and guide you, you are in safe and stylish hands!
WHAT DESIGNERS DO YOU CARRY AND WHAT PRICEPOINT ARE THEY?
Our dresses start at £2700 and go up to around £4000. If you wish to see higher pricepoint gowns from our designers then just let us know when you book as we are able to get particular dresses in on loan. We have dresses in store by Jenny Packham, Caroline Castigliano, Temperley and Stephanie Allin. We are a high end boutique and we believe that less is more and so we have a carefully edited selection of dresses to try, we are not about volume, we don't have every shape/style of dress to try, we have the best and most amazing dresses that our designers have to offer and are a destination for luxury brides in Hampshire and the surrounding counties.
DO YOU CARRY BRIDESMAIDS?
Yes we do carry Bridemaids dresses in store by Ghost and Maids to Measure. Our Bridesmaids service is strictly and add on luxury service for brides who have ordered their wedding dress with us.
HOW LONG DOES A WEDDING DRESS TAKE TO PRODUCE AND WHEN SHOULD I ORDER?
When searching for a luxury wedding dress it does help to have time on your side. Most brides order within 6-12 months of their wedding date. If you are in a situation where you wedding date is closer than that then please do contact us. Our wonderful suppliers can produce dresses quickly if needed so all is not lost!
DO I ORDER A STANDARD SIZE DRESS OR ARE THEY MADE TO MEASURE?
To clarify first of all, every dress ordered through us is made especially for you. The designers don't carry stock, they only make a dress once they receive an order. So either way you are getting what is known in the industry as 'Pret-a-Couture'. Depending on what you would like we can then order a dress to the closest Standard Size or we can include Made to Measure elements if needed.
ARE ALTERATIONS AN ADDITIONAL COST?
Yes. We recommend you budget around £350 for alterations on your wedding dress, and we can give you a more affirmed quote when we measure you. All alterations are carried out in house at our boutique with our seamstress Anna and a member of the Exquisite styling team.
HOW DO WE GET TO YOU?
Exquisite Bridal Couture is based at 6 Walcote Place, Winchester, SO23 9AP. Walcote Place is situated just off the High Street in the centre of Winchester. Look out for the Man on a Horse Statue & Cotes Brasserie and we are across the road from there. The nearest Car Park is Tower Street (postcode SO23 8TA). This car park normally has spaces on a Saturday, but midweek is very busy and so we suggest in the week you use city centre car parks such as The Brooks Shopping Centre, St Peters or Chesil Street Car Park. During the Christmas period parking in Winchester becomes more challenging and so we do then advise you of other options. By train it is very easy as we are no more than a 5 minute walk from the train station. Winchester is a very well connected train stations with trains coming from London Waterloo.
WHAT IF I NEED TO CANCEL MY PAID FOR SATURDAY APPOINTMENT - WILL I GET A REFUND?
If you cancel your appointment with more than 48 hours notice then you will receive a refund. For example if your appointment was scheduled for 10am on Saturday, then you need to let us know before 10am on Thursday. There are no refunds given for cancellations with less than 48 hours notice or no-shows on the day.
HOW DO I PAY FOR MY SATURDAY APPOINTMENT?
You can call us on 01962 849797 to pay by card or alteratively you can pay via bank transfer (details below).
Account Number: 29071607 Sort Code: 60-19-26 Bank: Natwest - Exquisite Bridal Couture Ltd. Reference: Your name
Once you have paid we will post you your receipt along with written confirmation of your appointment.
Thank you for taking the time to read our FAQ's - if you still have questions that need an answer then please don't hesitate to contact us on 01962 849797 or by email email@example.com
Team Exquisite xx